Member 365 portal
frequently asked questions
Our new platform provides the same core services members use today while making it easier to access and manage NAFI benefits. The change will help us deliver more reliable service, improve member support, and create a stronger foundation for future enhancements.
Yes. Your financial information was securely transferred to the new system by our payment processor, Stripe.
Immediately! Check your inbox for a welcome email from nafi@nafimentor.org with instructions to get started.
Yes. Your PDP progress has been fully preserved and will be added to the new platform in the near future.
Yes. Member numbers from the previous system have been preserved.
Not initially. You’ll receive an email with a temporary password, which you can reset to one of your choosing.
Log in and visit the Member Portal How-to Guide for a walkthrough: nafi.member365.org/sharingnetwork/workspace/view/2